Refund, Cancellation and Chargeback Policy

Our commercial policy is that digital products, informational access and commenced custom work are final sale. This policy defines when that rule applies, the narrow mandatory exceptions, and the process for payment disputes.

1. Incorporation and priority

Agreement. This Policy forms part of the Terms of Use and Sale. Capitalised terms have the meanings given there. A product page or accepted proposal may impose stricter cancellation milestones where lawful, but cannot remove Mandatory Rights.

No voluntary returns. We do not offer trial periods, satisfaction guarantees, change-of-mind returns or voluntary refunds unless a product page expressly states otherwise before purchase.

2. Immediate digital supply and final sale

Request for immediate performance. At checkout you request that digital delivery, access activation or performance begin immediately. To the fullest extent permitted by law, you acknowledge that a right to cancel for convenience may be lost when supply, access, download, streaming, account activation or performance begins.

Final sale event. A Digital Product or informational program becomes final sale when we make a download or access right available, send a delivery message, activate an account entitlement, permit streaming or viewing, or otherwise begin supply. The event applies whether or not you choose to open, download or consume the Product immediately, except where mandatory law provides otherwise.

Custom Work. A commission may be cancelled before work begins only if we confirm in writing that work has not begun. Once research, prompting, planning, generation, editing, production, administration or other work begins, all amounts attributable to completed work, reserved capacity and non-recoverable costs are non-refundable. After final approval or delivery, the commission is final sale except for Mandatory Rights.

3. Circumstances that do not qualify for a refund

Change of mind. A change of mind, accidental purchase not caused by our system, failure to obtain another person's approval, financial circumstances, later discount or failure to use the Product does not qualify.

Subjective dissatisfaction. Personal taste, disagreement with disclosed creative style, failure to achieve a desired emotional effect, expectation based on imagination rather than the written description, or dissatisfaction after approving Custom Work does not qualify.

Customer environment. Unsupported device, software, file format, storage limitation, bandwidth, email filtering, account compromise, inability to operate third-party tools or failure to review stated requirements does not qualify where the Product conforms to its description.

Results. Failure to obtain views, virality, income, clients, platform approval, skill, certification, employment or another outcome does not qualify. Informational Products provide no result guarantee.

Licence misunderstanding. Failure to read or accept the Digital Content Licence, or discovering that a desired resale, commercial, sublicensing, AI-training, merchandise or distribution use is prohibited, does not qualify.

Customer breach. Loss of access caused by payment reversal, credential sharing, misuse, infringement, sanctions screening, fraud, abusive conduct or another customer breach does not qualify.

4. Limited mandatory exceptions

Mandatory Rights only. We will provide a remedy when and to the extent applicable law requires it, including for a proven material defect, material difference from the written description, non-delivery attributable to us, duplicate charge, unauthorised payment or other non-excludable circumstance.

Remedy sequence. Where lawful and appropriate, we may first verify the issue and provide re-delivery, replacement access, a corrected file, reasonable repair or re-performance. A refund is available only where required by law, where those remedies are impossible or fail, or where we expressly approve it.

No defect. Minor artefacts, compression, colour or sound variation, subjective creative differences, or a limitation disclosed before purchase are not a defect. A defect caused by alteration, misuse, unsupported software, third-party processing or failure to follow instructions is not attributable to us.

5. How to report a problem

Contact first. Email legal@infiniteworldslab.com promptly and, where possible, within 14 days after delivery or discovery. Include the purchaser name, order number, payment email, Product, date, detailed issue, screenshots or screen recording, device/software information and the remedy requested.

Cooperation. You must provide reasonable information needed to reproduce, authenticate and resolve the issue. Do not send passwords, complete card data or unnecessary sensitive information.

Review. We may verify payment, delivery, access and download records; request diagnostic information; offer a correction; or reject a request that is unsupported, abusive, fraudulent, outside Mandatory Rights or based on an excluded circumstance.

6. Approved refunds

Method. An approved refund is sent only to the original payment method unless law requires otherwise. We are not responsible for bank, network, currency-conversion or intermediary timing or fees.

Effect. A refund, reversal or cancellation terminates the licence and access for the refunded Product. You must delete all copies and stop every use. Continued use after refund is unauthorised and may infringe intellectual-property rights.

Partial remedies. Where only part of an order or service is affected, any legally required remedy may be limited to that part.

7. Chargebacks and payment disputes

Cardholder rights. Chargebacks are administered by card issuers and payment networks. Nothing in this Policy removes a lawful cardholder right that cannot be waived.

Pre-dispute resolution. Before opening a dispute, you should contact us and allow at least 10 business days for investigation and a proposed resolution, unless the payment was genuinely unauthorised, urgent action is required, or applicable law or card-network rules provide otherwise.

Open disputes. Once a formal dispute is open, the payment provider may prevent a separate refund. We will handle the matter through the provider's dispute process and may decline duplicate resolution outside it.

Evidence and challenge. We may challenge a dispute we reasonably believe is unfounded and submit evidence including the product description, refund policy, licence, checkout acceptance, authentication results, customer identity and communications, IP and device indicators, order records, delivery messages, access, streaming and download logs, commission milestones and approval records, in accordance with the Privacy Policy and applicable law.

Suspension. A payment reversal or dispute may result in immediate temporary suspension of the affected download, account, licence, support and commission work while the payment status is unresolved. If the payment is permanently reversed, the licence and access terminate unless Mandatory Rights require otherwise.

Fraudulent disputes. Knowingly making a false statement to a bank, denying an authorised transaction, retaining or using Content after reversing payment, or coordinating friendly fraud is a material breach. We may preserve evidence, terminate access, refuse future orders and pursue lawful remedies. We do not impose a penalty merely because a customer exercises a legitimate dispute right.

8. Fraud, abuse and duplicate requests

Abuse. We may refuse voluntary assistance and restrict future purchases where there is evidence of repeated refund abuse, account sharing, serial disputes, identity manipulation, download-and-refund conduct, threats or harassment, subject to Mandatory Rights.

One recovery. You may not obtain multiple recoveries for the same loss through a refund, chargeback, payment-provider claim, insurer, platform remedy or legal claim. Any amount already recovered will be credited against another remedy.

9. Mandatory consumer rights

Savings clause. This Policy does not exclude or limit any right to repair, replacement, re-performance, refund or compensation that applicable law makes mandatory. Any inconsistent clause applies only to the maximum lawful extent.

UAE digital trade. For transactions governed by UAE law, rights concerning defective, incomplete, damaged, materially misdescribed, delayed or contractually non-conforming goods or services remain available as required by applicable legislation. Use or consumption may affect return rights where the law so provides.

10. Contact

Support. Send refund, delivery and payment-dispute enquiries to legal@infiniteworldslab.com. Include the information listed in section 5. Company details appear at the end of this Policy.

Refund, Cancellation and Payment Dispute Policy